Frequently Asked Questions

WELCOME TO

FLORA ORTHODONTICS

Based in Marylebone, Central London and serving the whole of the UK, we’re proud to be working alongside talented dentists, creating high quality, bespoke orthodontic solutions for their patients.

How do I send a case?

Simply go to our 'Send a Scan' button above and complete the form. Upload your scanned image(s)

Which scan types does Flora Orthodontics accept?

Flora Orthodontics can accept scans from any major scanners' provider such as itero, TRIOS and Meditlink, if your scanner isn’t listed here you can give us a call to find out more, or impressions in the post. To send us a digital scan, please follow your supplier’s guidelines for adding us to your system. You can email STL files to info@floraorthodontics.co.uk. If you would prefer to send us impressions through the post, you can download a copy of our prescription form and freepost label here.

Trios scanner connection request can be sent via 3 shape communicate account by adding Flora lab. Email info@floraorthodontics.com

Do I need to make an account before sending you a case?

If this is the first time for sending us a case, you do not need to set up an account before proceeding. We will simply create an account for you once we receive your impressions/scan and prescription form.

What are your turnaround times?

From receipt of your order, our standard turnaround time for our appliances is 5 full working days for Essix Retainers and Fixed Bonded Retainers, 10 full working days for Clear Aligners and 15 working days for any URAs, Functionals and Digital RME cases.  For faster delivery, our Flora Express Service is also available. A same day Retention Package service is available to practices in Central London.

How much do you charge for your Ortho and other appliances?

To request a copy of our Lab Price List, please click here

How can I pay for my appliances?

We accept Visa, Mastercard and BACS. If you prefer, we can set up your account so that your credit card is automatically charged at the beginning of each month with the amount due on your statement.  

Alginates impression and functional bites can be sent to us by using free postage labels from our Download section.

GET IN TOUCH

0207 916 0368

43 Compton Close

Robert Street

London

NW1 3QS

43 Compton Cl, London NW1 3QS, UK

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